Change your subscription
You can change your subscription on the Organization dashboard.
If you decide to upgrade or downgrade, we charge your payment method and the new billing cycle runs. These terms do not apply when downgrading to the Free plan.
You can upgrade between plans and between tiers. Plans differ in features, and tiers refer to the number of operations.
An upgrade can be:
- Changing from a lower plan to a higher plan, regardless of the tier (e.g. changing from the highest tier in Core to the lowest tier in Teams)
- Changing within the same plan to a higher tier (e.g. from 10,000 operations per month in Pro to 150,000 operations per month in Pro)
- Changing from a monthly to an annual subscription to an equal or higher tier (e.g. changing from 10,000 per month in Pro to 120,000 per year in Pro)
In the left sidebar, click Organization.
Click the Subscription tab.
A purple border and highlight mark your current plan.
Use a toggle to select a monthly or annual subscription.
Click the arrow to open a drop-down menu with different operation tiers. Choose the number of operations in your new plan.
Click Buy plan for your selected plan and tier. Annual subscriptions appear as Buy yearly plan.
Check your billing info and use the edit button to update if necessary.
Click Select payment method.
Use the drop down menu to select a payment method. Click Proceed to payment.
Follow the on-screen instructions from Stripe checkout.
Reivew your payment information and click Subscribe.
If you decide to upgrade, we convert your unused operations (including purchased extra operations) to credit in dollars according to the price per operation in your current plan.
We deduct this credit immediately from your payment for the new upgraded subscription. The credit is visible in the checkout page calculation.
For example, you want to upgrade from Core to Pro, and you have 160,000 unused operations. We convert these unused operations to credit. You can find the calculation logic below.
- We calculate the price per single operation in your original price plan. We do this by dividing the price of the plan with the number of operations. In this example the original price of the Core plan is $113.85 and it has 150,000 operations per month. $113.85 divided by 150,000 operations equals $0,000759 per one operation.
- We multiply the price per operation with the number of unused operations. Our price per operation is $0.00075 and there are 160,000 unused operations. $0.000759 multiplied with 160,000 unused operations equals $121.44, which is the amount of the credit you can see deducted on the checkout page.
The credit amount cannot exceed the amount of your total bill.
You can downgrade between plans and between tiers. Plans differ in features, and tiers refer to the number of operations.
A downgrade can be:
- a change from a higher plan to a lower plan, regardless of the tier (e.g. changing from the lowest tier in Teams to the highest tier in Core)
- a change within the same plan to a lower tier (e.g. changing from 150,000 operations in Pro to 10,000 operations in Pro)
- a change from an annual to a monthly subscription to a lower tier is a downgrade (e.g. changing from 240,000 operations per year in Pro to 20,000 operations per month in Pro).
On the Organization dashboard, click the Subscription tab.
Select your new plan and the number of operations.
In the example below, the current plan is Teams with 150,000 operations per month. So you can downgrade to any tier in Core or Pro, or select fewer operations in the Teams plan.
In your new plan and tier, click Buy plan.
In a new dialog box, you will see your current settings on the left side of the table and on the right side you will see how your plan will change.
Verify that you understand the changes by clicking the checkbox and then click Continue.
Depending on your downgrade choice, your new plan may allow for only one team. If so, select one team to retain and click Continue.
Verify that your billing information is correct. If necessary, make changes using the edit button.
Click Select payment method.
Select a payment method and click Proceed to payment.
On the Stripe checkout screen, review your details and click Pay and subscribe.
A notification pops up saying that your plan was successfully changed. Your new plan is highlighted on the Subscription page.
If you downgrade, we transfer your unused operations to the new downgraded plan. You can use the transferred operations in the new downgrade plan for the length of your new billing cycle:
- 30 days for a monthly plan
- 365 days for an annual plan
For example, you decide to downgrade to the Pro plan and you have 10,000 operations left. In the Pro plan, you select the tier with 40,000 operations/month, so in the first month of the downgrade, you have 50,000 operations available.
For a Core plan with an annual subscription, operations reset every month and your extra operations expire with the monthly reset.