Change your subscription

you can change your subscription on the organization dashboard if you decide to upgrade or downgrade, we charge your payment method and the new billing cycle runs these terms do not apply when downgrading to the free plan make has a no cash refund policy if you decide to upgrade, we convert your unused credits to a change your subscription /#discounts if you decide to downgrade, we transfer your unused credits to the new plan learn more in the change your subscription /#upgrade your subscription and change your subscription /#downgrade your subscription sections upgrade your subscription you can upgrade between plans and between tiers plans differ in features, and tiers refer to the number of credits an upgrade can be changing from a lower plan to a higher plan, regardless of the tier (e g changing from the highest tier in core to the lowest tier in teams) changing within the same plan to a higher tier (e g from 10,000 credits per month in pro to 150,000 credits per month in pro) changing from a monthly to an annual subscription to an equal or higher tier (e g from 10,000 per month in pro to 120,000 per year in pro) in the left sidebar, click organization click the subscription tab a purple border and highlight mark your current plan use the toggle to choose a monthly or annual subscription in your plan, click the arrow to open a drop down menu with different credit tiers choose the number of credits in your new plan click buy plan for your selected plan and tier annual subscriptions appear as buy yearly plan review your billing information and use the edit button to update if necessary click select payment method use the drop down menu to select a payment method click proceed to payment follow the on screen instructions from stripe checkout review your payment information and click subscribe discounts if you decide to upgrade, we convert your unused credits (including purchased extra credits) to a discount in dollars according to the price per credit in your current plan we deduct this discount immediately from your payment for the new upgraded subscription the discount is visible in the checkout page calculation for example, you want to upgrade from core to pro, and you have 160,000 unused credits we convert these unused credits to a discount you can find the calculation logic below we calculate the price per single credit in your original price plan we do this by dividing the price of the plan with the number of credits in this example, the original price of the core plan is $113 85 and it has 150,000 credits per month $113 85 divided by 150,000 credits equals $0,000759 per credit we multiply the price per credit by the number of unused credits our price per credit is $0 00075, and there are 160,000 unused credits $0 000759 multiplied by 160,000 unused credits equals $121 44, which amounts to the discount you can see deducted on the checkout page the discount cannot exceed the amount of your total bill downgrade your subscription you can downgrade between plans and between tiers plans differ in features, and tiers refer to the number of credits a downgrade can be a change from a higher plan to a lower plan, regardless of the tier (e g from the lowest tier in teams to the highest tier in core) a change within the same plan to a lower tier (e g from 150,000 credits in pro to 10,000 credits in pro) a change from an annual to a monthly subscription to a lower tier (e g from 240,000 credits per year in pro to 20,000 credits per month in pro) on the organization dashboard, click the subscription tab select your new plan and the number of credits for example, your current plan is teams, with 150,000 credits per month you can downgrade to any tier in core or pro, or select fewer credits in the teams plan in your new plan and tier, click buy plan in the downgrade dialog, click the downgrade button to proceed depending on your downgrade choice, your new plan may allow only one team if so, select one team to retain and click continue verify that your billing information is correct if necessary, make changes using the edit button click select payment method select a payment method and click proceed to payment on the stripe checkout screen, review your details and click pay and subscribe a notification pops up saying that your plan was successfully changed your new plan is highlighted on the subscription page transfer of unused credits if you downgrade, we transfer your unused credits to the new downgraded plan you can use the transferred credits in the new downgrade plan for the length of your new billing cycle 30 days for a monthly plan 365 days for an annual plan for example, you decide to downgrade to the pro plan and have 10,000 credits left in the pro plan, you select the tier with 40,000 credits/month, so in the first month of the downgrade, you have 50,000 credits available for a core plan with an annual subscription, credits reset every month and your extra credits expire with the monthly reset