Aircall: Migration to User V2 API and Webhooks required by September 30, 2026
4 min
due to aircall deprecating its user v1 apis and events, we've updated the aircall app on make to use their latest v2 endpoints this change affects several modules and requires you to update your scenarios action required by september 30, 2026 after this date, scenarios using the deprecated modules and webhooks will stop working you can no longer create new scenarios using the deprecated search users' availability module what's changing? the get a user and search users modules have been migrated to aircall’s v2 api the watch users webhook trigger now uses aircall's v2 events the availability data field has been removed from the output of the get a user and search users modules, as it is not supported in aircall's v2 api the numbers data array is no longer included in the output of the watch users trigger for v2 events existing scenarios using the older module versions will continue to run until september 30, 2026, to give you time to migrate what you need to do to keep your scenarios running, you must update your aircall scenarios before september 30, 2026 step 1 identify all scenarios using the get a user , search users , or watch users modules step 2 for scenarios using the watch users trigger, open the module settings and re select the user events you want to watch this action will automatically update the webhook to use the new v2 events step 3 review any downstream modules that map the availability or numbers fields from the affected aircall modules you must remove or update these mappings, as these fields will no longer provide data deprecated items deprecated item module(s) affected replacement search users' availability module search users' availability no direct replacement availability field get a user , search users no direct replacement numbers array watch users no direct replacement resources aircall documentation — help center https //apps make com/aircall aircall api changelog https //developer aircall io/api references/#changelog