[RESOLVED] Alert: An outage may have impacted your scenario execution on 4 September, 2025

10 september, 2025 this incident has been fully resolved all make services are operating normally what we did to recover thanks to our extensive monitoring and incident response procedures, our engineering team responded within minutes to mitigate the impact and restore service we conducted a thorough investigation, reconstructed the complete chain of events, and implemented proactive measures to defend against similar disruptions prevention measures we've implemented additional hardening steps and have more planned for the near future to prevent similar incidents from occurring delayed webhook deliveries you may have received delayed webhook calls as third party systems automatically retried their requests during the outage this is normal behavior and indicates that make's webhook queuing mechanisms worked as designed need help? if you continue to experience any issues, please contact our customer care team 4 september, 2025 we experienced an outage today (4 september 2025) between 14 37 cest and 16 35 cest that affected the execution of all scenarios while our systems are now running as normal, scenarios that should have been triggered during the outage may not have been executed how your scenarios may have been impacted scenarios that rely on data or triggers being sent to make (instant triggers, and scheduled scenarios that receive data from other sources such as webhooks) did not run during the outage if data was sent to make at that time, it was not received, and scenarios were not executed scenarios that fetch data from other sources (scheduled triggers) did not run during the outage most of these have already been run with a delay if not, they will run shortly in a small number of cases, scenarios that were running when the outage began may not have been fully executed if this is the case, you will see an error in your execution history what you need to do now if data was sent to make during the outage, it was not received, and scenarios were not executed we therefore recommend you check other systems for any events that should have triggered a scenario during the outage window review your execution history to see if any data was not received if any was missed, re send it to trigger the scenario again please note that many apps or services retry sending data several times in some cases, you may therefore find that data that should have been sent to make during the outage will follow later finally, you may have received email notifications that your scenarios were stopped or deactivated we have automatically reactivated any scenarios that were deactivated as a result of this outage, but you may wish to check all your scenarios to be sure we know that make is important to your business and rest assured that we are here to support you we regret disruptions in any form and we will work hard to avoid similar situations in the future we will continue sharing updates on the make status page